Technology Solutions for Relocation Programs
At XONEX, we enhance our customer service with the best technology available to ensure that our clients get the most out of their corporate relocation programs. Our system allows clients and service representatives to monitor relocation services in real time, which can minimize expenses while enhancing employee benefits – resulting in increased efficiency, reduced relocation costs and high levels of transferee satisfaction.
The XONEX Gateway system integrates all the corporate relocation components that are critical to our clients, transferees and suppliers in order to provide secure, real-time information and reports. The system is a secure and interactive web-based application that gives our clients 24/7 access to important relocation data.
The Client Gateway
The majority of XONEX clients use the Gateway web portal for interactive record keeping, program supervision, online initiations, cost estimating and expense approval. With the Gateway, clients have immediate access to all relocation activities, data, accrued expenses and reporting information. Clients can easily download information for use in common applications, including Excel® and most payroll systems.
The Transferee Gateway
Transferees will have 24/7 access to a customized Transferee Gateway web portal that provides easy and convenient access to the important documents related to their move. In addition to their personal move profile and needs assessment document, transferees can access offer letters, assignment letters, policies and required reporting forms that are organized in a virtual, easy-to-navigate file cabinet.
XONEX relentlessly investigates new ways to integrate superior technology with service delivery, which allows us to create technical solutions that are cutting edge, user-friendly and efficient.
XONEX offers a free transferee mobile app called, “MyXONEX.” “MyXONEX,” allows domestic transferees to manage their relocation on the go from the palm of their hand. They can access important information, call or email their counselor at the touch of a button, keep track of their packing process through notes, voice notes, or images, submit expenses (if client approval is granted), work with a virtual checklist, find local activities and deals at destination, and keep track of weather conditions at destination – all at no charge.
Once a transferee is initiated and has access to the XONEX Transferee Gateway, they will have access to the mobile app as well using the same log on information. The app allows the transferee to keep track of a virtual checklist regarding the moving process, showing the percentage complete throughout their relocation. Their assigned RSM’s contact information will be available through the app as well so that an email or phone call can be made with the click of a button. The app also has the capability to pull weather information each day from their destination city and find local deals based on interests. Based on client approval, transferees will have access to mobile expense reporting using images of receipts and an electronic signature. This makes the expense reporting process much simpler for the transferee, but ensures security and accuracy as every individual expense is still audited by the assigned expense analyst the same way any other expense report would be.
“MyXONEX” was recently named one of Philadelphia’s Best Mobile Apps and, consequently, was presented at the Women in Technology Summit during Philly Tech Week.