Moving to a new country is a multi-faceted, detail-oriented process that can be stressful for relocating employees and their employers. At XONEX Relocation, our global moving specialists have an average of 25 years of experience in international relocation and will help transferees at every point during the move, so that their transition is as easy as possible.

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XONEX Relocation has the experience and network to handle thousands of international shipments each year via surface or air. We are happy to work with our clients’ preferred movers or provide a recommendation based on individual client needs. Either way, XONEX has access to a network of more than 1300 global moving service centers, located in every major area of commerce.

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We offer complete global moving services for international relocations including:

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• Door-to-door global moving services for air, sea and land shipments

• In-home moving estimates

• Personal international moving specialist counselor for your employee

• Determination of best routing and cost-effective pricing

• Logistics planning, coordination and shipment monitoring

• Shipment status updates

• Help with customs requirements and documentation

• Coordination of customs clearance at destination

• Single source billing and auditing of invoices

• Service performance evaluation

• Full packing services that meet the regulations of the destination country

• Crating for moving special items

• Automobile transport

• Secured storage anywhere in the world

Transferees and their families who move to a foreign country will need visa and immigration assistance to ensure that the relocation is seamless. In order to reduce the burden on the employee, save time and avoid expensive legal costs, experts are available to manage the immigration process, collect the appropriate data and submit the necessary paperwork for successful entry.

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XONEX Relocation works with experienced immigration attorneys to facilitate immigration procedures for the transferee and their family. Based on a needs assessment and the destination country, XONEX will collect and file the information required for visas, work permits, passports and more. We will also monitor the application process as needed to ensure that there are no surprises upon arrival in the new country.

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Immigration is a detail-oriented and time sensitive process that requires a great deal of attention. To avoid costly mistakes and fire drills, it’s important that transferees are given access to experts that will make sure the proper protocol is followed.

One of the greatest challenges that employees face when moving to a new country is adjusting to the different culture. Since culture influences everything that we do, from working with colleagues to making new friends, employees will need to understand local customs in order to be successful in their new location.

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XONEX Relocation works with leading intercultural management training and consulting firms to educate transferees about the important cultural influences in their new location. This training will also help them avoid misunderstandings based on cultural differences, which is critical to their success in the workplace and at home. Learning about the new environment will speed their transition and ease any concerns associated with unfamiliar surroundings.

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We can coordinate seminars for different group sizes, with one or two day programs, depending on the transferee’s needs. We can also develop customized programs using the best resources available in any location around the world. Intercultural training for international relocation includes:

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• Introduction to the new country

• Management of the transition to the new culture

• Education on the values, attitudes and behaviors in the new country

• How to ask for things that you need, when you need them

• How to make friends and develop good relationships with colleagues

• Workplace traditions and principles

• How to successfully plan and execute deals

• Understanding culture shock and how to deal with unease effectively

• Special training for children and spouses

Language lessons are critical for a transferee who has accepted an international relocation. They will need to have a solid grasp of the new language in order to live and work in a new country. By planning ahead, and providing a language lesson program, employers will set their transferees up for an easier transition and a successful assignment.

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XONEX Relocation offers language lesson programs to transferees and their families. We work with leading language firms to arrange group lessons, private lessons and self-study programs, depending on the specific needs of the transferee. We can also create customized lessons and tools that will help transferees learn more quickly. Our language lessons for international relocations include:

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• Customized schedules, locations, format content and instructional approach to meet employee needs

• Adaptable format, content and instructional approach of the program to meet employee needs and incorporate any advance knowledge of the language

• Coordination of culturally appropriate use of target language lessons to help establish business and social relationships

• Assistance with evaluation and measurement of language training programs

At XONEX, it’s our goal to provide employees with the tools they need to succeed in an international assignment.

Finding transportation in a new country can be a challenge for an international assignee. Credit rules, regulations, licensing and safety concerns can impact the assignees ability to lease an automobile and will ultimately dictate their preferred mode of transportation for the duration of their stay. Many assignees that move from the U.S. to another country may opt for a driver or public transportation, depending on their unique situation. At XONEX Relocation, we can arrange any mode of transportation for international relocations, including automobile leasing and driver services.

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An assignee that moves from another country to the United States may need more support than their counterparts. Driver services in the U.S. are costly and public transportation is not as developed in the U.S. as it is in other countries. More often than not, assignees will need to lease an automobile which will require special financing if they do not have a credit report in the U.S.

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XONEX Relocation works with providers who specialize in obtaining financing for assignees who do not have a credit history in the U.S. Upon obtaining a copy of the employee’s visa and employment letter, we will arrange for financing and secure the desired automobile prior to their arrival. If needed, XONEX Relocation will also arrange for driving lessons and provide counsel on obtaining a license and insurance.

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International assignees have a lot of details to worry about. Automobile leasing assistance will save them time and frustration, while minimizing rental car expenses for the client.

Global banking support is an often overlooked, but very important, international relocation service. International assignees may not know how to arrange adequate banking services abroad to meet their basic needs, including compensation, wires and transfers, expense reimbursements, credit and remote money management. This is further complicated by fluctuating currencies, language barriers and regulations. In some cases, transferees assume that the organization will help them with their financial needs abroad, so it’s important that all parties are on the same page in regards to global banking and payments prior to the move.

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XONEX Relocation has strategic partnerships with international financial institutions in order to help assignees with bank accounts, splitting deposits, credit cards, bill pay, cell phones, direct deposit, wires and transfers, money management and more, anywhere in the world. As experts in global banking, XONEX Relocation and our partners can also help assignees mitigate currency risk and save on conversion rates.

Finances are critical to the employee’s survival and success in the new location. Companies will greatly reduce stress associated with an international relocation by supporting assignees in their global banking needs.

International assignments can cost millions of dollars and should be managed closely to ensure that they are seamless, cost effective and successful. Prior to embarking on an assignment, companies should assess the employee’s ability to assimilate into a different environment while accepting new job responsibilities. At the same time, assignees need quality resources so that they can make informed decisions about their transition and time abroad.

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Although many of the needs for international moves are the same as for domestic moves, the way that XONEX manages international assignments is slightly different. Before implementing the assignment, we encourage employers to conduct a transferee suitability assessment and provide a pre-assignment trip to ensure that the employee is ready for the move:

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Transferee Suitability Assessment

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XONEX Relocation partners with leading corporate psychology and management firms to provide a rigorous, research-based assessment of candidates, spouses and families readiness for an international assignment. These assessments helps employers know if the assignee is suitable for the job and can adapt to the culture.

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Pre-Assignment Trip

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Employees considering an international assignment should be given the opportunity to visit the destination prior to moving, thereby alleviating any concerns or fears of the unknown. While language may not be a concern in all moves, schools, neighborhoods and lifestyles are different throughout the world. All pre-assignment trips will begin with an in-depth counseling session before proceeding to a traditional area tour.

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Once the employee has decided to accept the assignment, XONEX Relocation will issue the transferee and their family a package with an introductory letter, insurance information a preparation list and an overview of the destination country. The overview includes information on exchange rates, taxation, geography, economy, key contacts, etiquette and protocol, important advisories, schools, medical providers and prohibited articles and items. To comply with recently implemented security measures, our international relocation experts will also begin to advise assignees on special precautions, cultural practices and customs regulations.

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To best prepare the assignee for the move, XONEX Relocation provides additional services geared towards international relocation, such as language lessons, and we guarantee that every international assignment is managed by an expert in foreign affairs.

Understandably, the most common factors in assignment failure are family concerns, spousal satisfaction and ability to adapt. While assignees may appear fully absorbed in their new role, they can also feel lonely and isolated in a new country. Family members, as well, may have a hard time making new friends, adjusting to a different school curriculum or finding activities that meet their interests. To mitigate risk associated with international assignments, it’s important that expatriate families have dependable resources available in the new country.

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XONEX Relocation works with coaches and counselors to listen and provide services that help expatriates settle-in to their new location. All expatriates working with XONEX will be introduced to local experts who will help them obtain important documentation, open bank accounts, find healthcare, visit important landmarks and find social clubs and expatriate communities so that they feel more comfortable in their new community.

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XONEX Relocation counselors also provide continual support to expatriate families before, during and after the international relocation process. Our global relocation services managers are always available to listen to concerns and help alleviate any stress associated with the assignment. By providing continual support, we help ease assignees into their new environment while protecting our clients’ substantial investment in international relocations.

Once an employee is settled in a foreign country, whether for a relocation or temporary assignment, companies may consider the job completed. This is short-sighted for organizations that are planning to bring employees back to work in the original location. With international relocations often costing millions of dollars, expats are valuable assets with experience often unmatched at the origin office. Safeguarding these resources by making repatriation as easy as possible is central to a long-term human resource strategy.

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XONEX Relocation offers comprehensive programs for clients that want to help their employees return home. Repatriation assistance often includes the coordination of all aspects of household goods moving, expense tracking and home finding when necessary. Since expatriate tax issues can be complicated, we will also prepare tax documentation and arrange for tax counseling for the transferee with a reputable tax firm.

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Many of our repatriation assistance programs include counseling for dealing with the change, tactics for reconnecting with family, friends and colleagues, opportunities for mentoring future expatriates and support any other issues that arise for transferees, children and spouses during re-entry.

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Since some expatriates require additional counseling after their return, our inter-cultural partners have developed repatriation programs that are geared towards helping U.S. expatriates re-assimilate to American culture. These programs generally occur 4-6 weeks after re-entry so that the family has a chance to settle and identify any concerns.

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XONEX Relocation’s global service managers are always available to listen to concerns and help alleviate any stress associated with relocation and repatriation. We find that, when executed successfully and with care, quality repatriation programs can help organizations retain talent that has been abroad – an important factor in today’s competitive environment.