XONEX Relocation, a third party relocation services company, today announced that the
company has been ranked 5th on HRO Today Magazine’s coveted Baker’s Dozen Customer Satisfaction Survey for relocation providers. HRO Today’s Baker’s Dozen rankings are based solely on feedback from clients.
“Our ability to jump up in the rankings again is especially meaningful in the midst of the COVID-19 pandemic,” said Paige Holden, President, XONEX Relocation. “Everyone at XONEX is committed to providing our clients and their talent with exceptional relocation program management, no matter what is going on in the world. Despite the many challenges we all faced in 2020, from working at home to calming panic, we rose to the challenge and made good on our promise to always deliver quality, compassionate service. We are so grateful for our clients, all of which are true partners, their talent and, of course, each other. Today, we celebrate.”
In addition to ranking 5th overall, XONEX Relocation placed 5th for breadth of service, 6th for size of deal and 10th for quality of service. Last year, XONEX Relocation ranked 7th overall and 12th for quality of service. The jump in rankings is likely due to an intense focus on service delivery during the pandemic, and a continued roll out of new offerings and technology platforms.
The HRO Baker’s Dozen list is ranked solely based on feedback provided by the buyers of the rated services. The ratings are not based on the opinion of the HRO Today staff. HRO Today collects feedback annually through an online survey which they distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.
In order to determine an overall ranking from this data, HRO Today analyzes results across three subcategories: service breadth, deal sizes, and quality. Using a predetermined algorithm that weighs questions and categories based on importance, scores are calculated in all three subcategories as well as an overall score. These scores are the basis of the Baker’s Dozen Customer Satisfaction Ratings and are presented to demonstrate the relative differences among the ranked service providers.