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XONEX Relocation Maintains Quality Position on HRO Today's 2024 Baker's Dozen Survey

XONEX Relocation, a third-party relocation services company, today announced that the company has placed 4th on HRO Today Magazine’s coveted Baker’s Dozen Customer Satisfaction Survey for relocation providers. In addition to the overall 4th place ranking, XONEX Relocation maintained its Quality Service rankings, securing a 4th place spot. HRO Today’s Baker’s Dozen rankings are based solely on feedback from clients and the requirement to rank on the 2024 list was more stringent than previous years.

“The client feedback requirement to rank in the Baker’s Dozen presents a meaningful challenge,” said Paige Holden, President, XONEX Relocation. “We are very grateful to our clients for participating in this important survey as we aim to support their programs – and their talent – to the best of our ability every day. We are proud to be a leader in quality service and look forward to another year of building flexible and smart relocation programs for our clients and their talent.”

In order to be considered for a ranking this year, participants had to have a minimum of 13 surveys from 10 different companies.  Companies had to complete the entire questionnaire to be counted and the respondents had to take the survey from their company email account.

In addition to ranking 4th overall and 4th for quality of service, XONEX Relocation placed 5th for size of deal and 5th for breadth of service. XONEX’s service rankings are a direct result of the company’s continued commitment to proactive communication, responsiveness and flexibility in all areas of relocation program management, from counseling to technological applications.  We also continue to add more service options and, perhaps more importantly, enhanced IT security measures.

The HRO Baker’s Dozen list is ranked solely based on feedback provided by the buyers of the rated services. The ratings are not based on the opinion of the HRO Today staff. HRO Today collects feedback annually through an online survey which they distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.

In order to determine an overall ranking from this data, HRO Today analyzes results across three subcategories: service breadth, deal sizes, and quality. Using a predetermined algorithm that weighs questions and categories based on importance, scores are calculated in all three subcategories as well as an overall score. These scores are the basis of the Baker’s Dozen Customer Satisfaction Ratings and are presented to demonstrate the relative differences among the ranked service providers.


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