XONEX Relocation, a third-party relocation services company, today announced that the company has earned a top 3 spot on HRO Today Magazine’s coveted Baker’s Dozen Customer Satisfaction Survey for relocation providers. In addition to the overall 3rd place ranking, XONEX Relocation jumped up two slots in its Quality Service rankings, securing a 4th place spot. HRO Today’s Baker’s Dozen rankings are based solely on feedback from clients and the requirement to rank on the 2023 list was more stringent than in previous years.
“The XONEX Relocation team is celebrating today,” said Paige Holden, President, XONEX Relocation. “We genuinely care about our clients and their valuable talent and it shows. XONEX is a high-touch, client-focused relocation management company with flexible solutions for today’s relocation challenges. Our intense dedication to client service will only strengthen with this vote of confidence.”
In order to be considered for a ranking this year, participants had to have a minimum of 13 surveys from 10 different companies. Companies had to complete the entire questionnaire to be counted and the respondents had to take the survey from their company email account.
In addition to ranking 3rd overall and 4th for quality of service, XONEX Relocation placed 4th for size of deal and 3rd for breadth of service. Last year, XONEX Relocation ranked 8th overall and 6th for quality of service. The jump in service rankings is a direct result of our continued commitment to proactive communication, responsiveness and flexibility in all areas of relocation program management, from counseling to technological applications. We also continue to add more service options and, perhaps more importantly, enhanced IT security measures.
The HRO Baker’s Dozen list is ranked solely based on feedback provided by the buyers of the rated services. The ratings are not based on the opinion of the HRO Today staff. HRO Today collects feedback annually through an online survey which they distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.
In order to determine an overall ranking from this data, HRO Today analyzes results across three subcategories: service breadth, deal sizes, and quality. Using a predetermined algorithm that weighs questions and categories based on importance, scores are calculated in all three subcategories as well as an overall score. These scores are the basis of the Baker’s Dozen Customer Satisfaction Ratings and are presented to demonstrate the relative differences among the ranked service providers.